Privacy Policy

Last Updated: 15 Dec, 2025

Table of contents

This Privacy Policy (“Policy”) was last updated on 15 Dec, 2025. We may change or update this Policy at any time, and the same will be updated here. If you are a Superleap user or customer, we shall notify you of the changes or updates either by sending an email or a notification on the Superleap App (as defined below) or by posting an update on the website. Please ensure that you read such notices carefully.

We sincerely believe that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what you want to share with us.

This Policy explains (i) how and why we collect, store, and use your personal data when you interact with us, and (ii) the rights available to you in relation to such data. While we strongly advise you to read this Policy in full, the following sections detail the key principles governing your personal data relationship with Superleap.

This Policy governs the processing of personal data by Mintiq Technologies Private Limited, a company incorporated under the laws of India, having its registered office at 3rd Floor, Keerthi Cloud 9, ST Bed Layout, Behind Third Wave Coffee, Koramangala, Bengaluru – 560034 (“Superleap”, “we”, “our”, or “us”).

Your personal data relationship with Superleap varies based on the capacity in which you interact with us. You may be:

a visitor to superleap.com or any pages thereof (“Visitor”);
a person or entity availing one or more of our products or services (“Customer”); or
an employee, agent, representative, or appointee of a Customer who uses the Services (“User”).

This Policy forms part of, and must be read in conjunction with, our Terms of Service.

This Policy is intended to describe Superleap’s privacy practices and does not create contractual obligations beyond those set out in applicable agreements.

If you do not agree with this Policy, please do not access or use the Website or the Superleap application(s), platform(s), or services (collectively, the “Services”).

Applicability & Scope

This Policy applies to:

Visitors to our Website;
Customers subscribing to Superleap Services; and
Users accessing the Services on behalf of Customers.

This Policy does not apply to third-party websites, applications, or services that are not owned or controlled by Superleap.

Nature of Services & Role of Superleap

Superleap provides a software platform that enables Customers to manage sales, customer relationships, and related business processes.

In the ordinary course of providing the Services:

Superleap processes personal data solely on behalf of and under the instructions of Customers;
such data is provided, uploaded, or otherwise made available by Customers or authorised Users; and
Superleap acts primarily as a data processor / service provider with respect to such data.

Customers determine the purposes and means of processing Customer data and remain responsible for ensuring compliance with applicable data protection laws, including providing appropriate notices and obtaining necessary consents from data subjects.

Superleap does not act as a “Data Fiduciary” (as defined under the Digital Personal Data Protection Act, 2023) by default. Superleap shall be considered a Data Fiduciary only where such role is explicitly required under applicable law or expressly agreed in writing pursuant to a specific contractual arrangement with a Customer. In all other cases, Superleap’s role remains limited to that of a processor or service provider.

Nothing in this Policy restricts a Customer’s ability to use its own data, including CRM or lead data, for its own lawful business purposes, including marketing or advertising, subject to applicable law.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

name, email address, and phone number;
company name, role, and billing information; and
communications with Superleap, including support, sales, or compliance-related correspondence.

Information Collected Through Use of Services

When Customers or Users use the Services, we may process:

CRM records, leads, and contact data;
communication metadata such as email headers, call logs, and message metadata (where enabled); and
usage preferences and configuration data.

Superleap does not intentionally collect personal data unrelated to CRM, sales, or customer engagement workflows.

Superleap does not control or verify the accuracy of personal data provided by Customers or Users and processes such data as received.

Information Collected Automatically

We may automatically collect certain information, including:

IP address, browser type, and device information;
system logs, timestamps, and usage analytics; and
cookies and similar tracking technologies.

How We Use Information

We collect and process personal data for purposes including, without limitation:

providing, operating, and maintaining the Services;
responding to inquiries and providing customer support;
improving product performance and user experience;
communicating service updates and administrative information;
ensuring system security, fraud prevention, and integrity; and
complying with applicable legal and regulatory obligations.

Personal data is processed on the basis of consent, contractual necessity, compliance with legal obligations, or other lawful grounds permitted under applicable law.

Aggregated & Anonymised Data

Superleap may aggregate or anonymise information so that it can no longer be used to identify an individual. Such anonymised or aggregated data may be used for analytics, research, benchmarking, and product improvement and may be retained without restriction, subject to applicable law.

Cookies & Tracking Technologies

Superleap uses cookies and similar technologies to:

enable essential website functionality;
analyse usage and performance; and
support marketing activities, where consent has been obtained.

Customer CRM data is never used for advertising or marketing targeting. You may control cookies through browser settings or consent tools, where available.

Email, Calendar & Communication Data

Where Customers enable integrations involving email, calendar, or other communication services:

such data is processed solely to provide the requested CRM functionality;
such data is not used for advertising or profiling; and
human access to such data is limited to support, security, or legal purposes, or where expressly authorised by the Customer.

Data Retention

Superleap retains personal data only for as long as necessary to fulfil the purposes described in this Policy or to comply with applicable legal obligations.

Account and billing data is retained for the duration of the contractual relationship and thereafter as required by law.
Customer CRM data is retained and processed strictly in accordance with Customer instructions and may be deleted, returned, or anonymised upon termination of Services unless retention is legally required.
Support-related communications are retained for a limited period following resolution.
System logs, analytics, and security records are retained on a short-term, rolling basis.
Backups are maintained for business continuity and are automatically deleted or overwritten in accordance with backup rotation policies.

Data Sharing & Disclosure

We may share personal data with:

service providers acting on our behalf under contractual confidentiality obligations;
legal, regulatory, or governmental authorities where required by law; and
professional advisors such as auditors or legal counsel.

Superleap does not sell personal data or Customer CRM data.

Your Rights

Subject to applicable law and Superleap’s role as a processor, individuals may have the right to:

access personal data;
correct or update personal data;
request deletion or restriction of processing;
withdraw consent, where applicable; and
seek grievance redressal.

Requests may be submitted using the contact details provided below.

Children’s Privacy

Superleap Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors.

Information Security

Superleap implements reasonable technical and organisational security measures, including encryption in transit and at rest, access controls, monitoring, logging, and incident response procedures, to protect personal data.

Third-Party Services

Third-party integrations or services accessed through the Services are governed by their respective privacy policies. Superleap is not responsible for the data practices of such third parties.

Compelled Disclosure

In addition to the purposes set out in this Policy, we may disclose personal data if required:

under applicable law or legal process;
to protect the safety of Superleap, its users, or others;
to investigate fraud or violations of our Acceptable Use Policy;
in connection with legal proceedings; or
to establish, exercise, or defend legal rights.

These disclosures may occur before or after termination of Services, as permitted or required by law.

Grievance Officer

For any concerns, complaints, or feedback regarding this Policy, you may contact our Grievance Officer:

Name: Subham Boundia
Address: 3rd Floor, Keerthi Cloud 9, ST Bed Layout, Koramangala, Bengaluru – 560034
Phone: +91 8172954440
Email: subham@superleap.com